Privacy Policy

This website is operated by Isla Sell Physiotherapy. We take your privacy very seriously, therefore we urge you to read this policy because it contains important information on:

- who we are

- how and why we collect, store, use and share personal information

- your rights in relation to your personal information

- how to contact us and supervisory authorities in the event that you have a complaint

Privacy Policy and Data protection

We shall treat all personal and medical information supplied by you as confidential and gain written consent to treatment and data processing under the General Data Protection |regulations (GDPR)

Personal information may include name, date of birth, address, email address, contact number, source of referral and may be collected in a number of different ways depending upon the situation:

- Over the telephone e.g. to confirm details of your personal information/ treatment status/ referral source/ appointment time and date etc

- Email e.g. in response to an enquiry by you

- Through the website e.g. if you contact us via our ‘contact us’ page with an enquiry

- On initial assessment when you complete Consent Forms

- At the point of referral from an external source e.g. through an insurance intermediary that may be referring you

- Through an informal or formal complaint, where details are required in order to handle the complaint effectively and in accordance with the complaints policy procedure

- Your principle rights under the data protection law are:

a) The right to access;

b) The right to rectification;

c) The right to erasure;

d) The right to restrict processing;

e) The right to object processing;

f) The right to data portability;

g) The right to complain to a supervisory authority;

h) The right to withdraw consent;

We shall not disclose any information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.

Right to access your information

You have the right to confirmation as to whether or not we process your personal and medical data and, where we do, access to the personal and medical data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal and medical data concerned and the recipient of the personal and medical data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal and medical data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. 

How long we keep your personal information

Contact details submitted through the contact form and enquiry emails will be destroyed after either

a) the end of our correspondence, or

b) the completion of a consent form at your initial appointment

Information from your consent form and medical records is kept 6 years after your last treatment or 3 years after death. For anyone under the age of 18 records will be kept until their 26th birthday or 3 years after death.

The basis on this we process your sensitive information (special category) is so that we can make recommendations on a course of treatment and rehabilitation.

Indemnity

You agree that you will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.

Website Privacy Policy

We may collect the following information:

- Name and contact information including email address

- Demographic information such as postcode, preferences and interests

- Other information relevant to customers surveys and or offers

We require this information to understand your needs an provide you with a better service, and in particular for the following reasons: internal record keeping. We may use the information to improve your products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Froom time to time we may also use your information to contact you for market research or medical studies purposes. |We may contact you by email, phone fax or mail. We may use the information to customise the website according to your interests.

Cookies

Like most websites we use cookies on our site. We solely use Google Analytics for analytical purposes in order to study user activity and to improve our website. For example we can use cookies to understand where visitors to our website are geographically located and how they navigate around our website.

There’s an opt-out browser add-on from Google that helps make opting out incredibly easy and convenient for users, please go to https://tools.google.com/dlpage/gaoptout for more. For more information about cookies in general you can visit www.aboutcookies.org or www.allaboutcookies.org.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard an secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at: isla@islasellphysio.co.uk